« Back to News & Notices

Mail Delay Update 03.14.24

Southside Water bills were likely coded by USPS this month as “Marketing Mail” resulting in delayed delivery times (10+ days).

The Board has waived penalties for the month of March. Customers should still receive a bill and may pay upon receipt with no late fee.

Thank you for your patience as we navigate this unexpected incident.

Included with this month’s bills was a customer notification letter about upcoming surveys. Please see a copy of the letter here.